DelveIn LLC
Refund and Returns Policy

Introduction
The purpose of this refund policy is to outline the conditions under which refunds may be issued, the procedures for requesting refunds, and the terms that apply to our various services and products. Our goal is to ensure transparency and fairness in our refund processes while maintaining the integrity of our offerings.

This refund policy applies to all customers, participants, and members of DelveIn LLC who engage with our services and products. Whether you are enrolling in a course, participating in a workshop, joining our community, utilizing our resources, receiving coaching, or purchasing products from our store, this policy is designed to address your refund-related inquiries and provide clear guidance on how to proceed if you are not fully satisfied with your experience.
General Refund Guidelines

At DelveIn LLC, we strive to ensure that our customers are satisfied with their purchases and experiences. However, we understand that sometimes a refund may be necessary. The following general guidelines apply to all refund requests:

• Eligibility: Refunds are available for most services and products within a specified time frame from the date of purchase or enrollment. Specific eligibility criteria for each service are detailed in the respective sections below.

• Non-Refundable Items: Certain items and services, such as digital downloads and used products, may not be eligible for refunds. These exceptions are clearly outlined in the relevant sections of this policy.

• Time Frame: Time frames for refunds vary according to the product or service. Specific criteria are detailed in the respective sections below.

• Method of Refund: Refunds will be issued using the original method of payment. In cases where this is not possible, store credit may be offered as an alternative.

• Processing Time: Refund requests will be processed within 14 business days of receipt. Customers will be notified once their refund has been processed.

We encourage you to carefully review the terms and conditions associated with each product and service before making a purchase. 

 

Refund Policy for Online Seminars and Workshops
Eligibility for Refunds
Time Frame: Refund requests for online seminars and workshops must be submitted at least 48 hours before a scheduled service begins. For seminars and workshops with a flexible schedule, refunds can be requested at any time before starting it.
Non-Attendance: Refunds may be granted if you do not attend the scheduled course, provided the refund request is made within the eligible time frame.
Conditions
Non-Attendance: Refunds will not be granted for non-attendance if the request is made after the course has started.
Dissatisfaction: Refunds based on dissatisfaction will be evaluated on a case-by-case basis. Please provide specific feedback on why the course or workshop did not meet your expectations.
Courses that are part of a membership or subscription: Refunds for courses that are part of a subscription or membership are not available. You can cancel your subscription at any time and be removed from the courses available with subscription. See our policy around subscriptions to learn more. 
Notice Period Required for Cancellations
Cancellations Before Start Date: To cancel your enrollment in a scheduled course or workshop and request a refund, you must notify us at least 48 hours before the start date. Refunds for cancellations made within this notice period will be processed in full.
Flexible Schedule Courses: For courses with a flexible schedule, you can request a refund at any time before you start the course. Once you have started the course, refunds will no longer be available.

 

Refund Policy for Retreats (Online and In-Person)
Eligibility for Refunds
Customized Retreats: Refunds are not typically available for customized retreats. Instead, these retreats can be rescheduled if notice is given at least 48 hours in advance of the retreat planning period start date. Refunds will be considered on a case by case basis if requested prior to the start of the retreat planning period.
Pre-Planned Scheduled Retreats: Refunds for pre-planned scheduled retreats are available on a partial basis and are evaluated on a case-by-case basis. The specific refund policy for each retreat will be included in the information provided prior to purchase.
Conditions
Customized Retreats: If you need to reschedule your customized retreat, please provide notice at least 48 hours before the start of the retreat planning period. Rescheduling is prioritized over refunds for customized retreats.
Pre-Planned Scheduled Retreats: Partial refunds for pre-planned scheduled retreats may be granted based on the specific factors such as booked housing, meal plans, and facilitated activities.

Notice Period Required for Cancellations
Customized Retreats: To reschedule a customized retreat, you must notify us at least 48 hours before the start date of the retreat planning period. If notice is not provided within this period, rescheduling may not be possible, and refunds will not be available.
Pre-Planned Scheduled Retreats: The notice period and refund eligibility for pre-planned scheduled retreats will vary depending on the specific retreat. Detailed refund information will be included in the retreat information provided prior to purchase. Typically, partial refunds may be available if cancellation is requested within the specified notice period.

 

Refund Policy for Facilitated Activities and Coaching Sessions
Eligibility for Refunds
Facilitated Activities: Refunds are available for facilitated activities if notice is given at least 48 hours before the scheduled event.
Coaching Sessions: Refunds are available for coaching sessions if notice is given at least 48 hours before the scheduled session.
Conditions
Rescheduling: Because facilitated activities and coaching sessions are part of a retreat package, it is important to consider what will be scheduled in place of these activities. We encourage replacing the activity in the schedule to ensure a complete and enriching retreat experience.
Non-Attendance: If notice is not provided within 48 hours of the event, refunds may not be available. However, we will work with you to find a suitable alternative or reschedule the activity or session.

 

Refund Policy for Store Products
Eligibility for Refunds
Return Period: Refund requests for store products must be submitted within 14 days of receiving your item.
Condition of Products: To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in the original packaging. You will also need to provide the receipt or proof of purchase.
Conditions
Damages and Issues: Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and take the necessary steps to make it right.
Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Returns for hazardous materials, flammable liquids, or gases are also not accepted. Additionally, sale items and gift cards are non-returnable.
Notice Period Required for Returns
Return Requests: To initiate a return, you must contact us within 14 days of receiving your item. Returns made after this period may not be eligible for a refund.
Procedure for Requesting a Refund or Exchange
Contact Information: To start a return, contact us at support@delvein.online, including the reason for the return. You will receive the supplier address to which you need to send your return in our response email.
Return Shipping: If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Additional Support: For any return questions, you can contact us at support@delvein.online.
Exchanges
Process: The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
Inspection and Approval: We will notify you once we have received and inspected your return and inform you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.
Processing Time: Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at support@delvein.online.

 

Non-Refundable Products and Services
At DelveIn LLC, we strive to provide high-quality products and services that meet your needs. However, certain items and services are non-refundable due to their nature. Please review the list below to understand which products and services are not eligible for refunds:
Non-Refundable Products

• Digital Downloads: All digital products, such as e-books, audio files, and software, are non-refundable once they have been downloaded or accessed.

• Used Products: Items that have been used or are not in their original condition and packaging cannot be returned or refunded. Seminars, workshops, retreats, facilitated activities, and coaching sessions that have already been started or completed are not refundable.

• Perishable Goods: Items such as food, flowers, or plants that are perishable and have a limited shelf life are not eligible for returns or refunds.

• Custom Products: Special orders, personalized items, and custom-made products are non-refundable due to their bespoke nature.

• Personal Care Goods: Beauty products and other personal care items cannot be returned or refunded for hygiene reasons.

• Hazardous Materials: Items that are classified as hazardous materials, flammable liquids, or gases cannot be returned or refunded.

• Sale Items: Items purchased on sale or at a discounted price are non-refundable.

• Gift Cards: Gift cards and store credits are non-refundable and cannot be exchanged for cash.

 

Non-Refundable Services

• Completed Coaching Sessions: Coaching sessions that have been completed are not eligible for refunds.

• Completed Facilitated Activities: Facilitated activities that have been completed are non-refundable.

• Membership Fees: Membership fees and subscriptions are non-refundable. Memberships can be canceled and billing will stop at the start of the next pay period.  

 

Refund Process
Procedure for Requesting a Refund
Contact Information: To request a refund, please contact our customer support team at support@delveinllc.com.
Required Documentation: When requesting a refund, please provide your order number, the name of the course or workshop, and a brief explanation of the reason for your request.
Submission: Submit your refund request through our online form available on our website or via email.

 

Dispute Resolution Process
In the event of any dispute, claim, or controversy arising out of or relating to these Terms of Service or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, you and DelveIn LLC agree to resolve the dispute through the following process:
Mediation: Initially, we will attempt to resolve the dispute through informal mediation. Either party may initiate the mediation process by providing written notice to the other party. The mediation will be conducted by a neutral third-party mediator agreed upon by both parties.
Arbitration: If the dispute is not resolved through mediation within 30 days of the written notice, the dispute shall be resolved by binding arbitration. The arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA). The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
Court: If the arbitration clause is found to be unenforceable or does not apply to the dispute, you agree that any legal action or proceeding arising out of or related to these Terms of Service shall be brought exclusively in the state or federal courts located in King County, WA.

 

Jurisdiction and Venue for Legal Disputes
You and DelveIn LLC agree that any judicial proceedings (other than small claims actions) will be brought in and you hereby consent to the exclusive jurisdiction and venue in the state and federal courts located in King County, WA. Both parties waive any objection to jurisdiction and venue in these courts.

 

Changes to Refund Policy
Right to Amend the Refund Policy
DelveIn LLC reserves the right to amend this refund policy at any time. We strive to provide the best possible service to our customers and may update the policy to reflect changes in our operations, customer feedback, or legal requirements.
Notification Process for Policy Changes
In the event of any changes to this refund policy, we will notify our customers through the following methods:

• Website Update: The updated refund policy will be posted on our official website. We encourage you to review the policy periodically to stay informed about any changes.

• Email Notification: Registered customers will receive an email notification detailing the changes to the refund policy. This email will be sent to the address provided in your account.

Effective Date of Changes
All changes to the refund policy will take effect immediately upon posting on our website, unless otherwise specified. The effective date of the changes will be clearly indicated at the beginning of the updated policy document.

 

By continuing to use our services and products after the changes have been posted, you agree to the revised refund policy. If you have any questions or concerns about the changes, please contact our customer support team at support@delveinllc.com.

 

We value your trust and are committed to providing transparent and fair policies to enhance your experience with DelveIn LLC. Thank you for your continued support and understanding.